FAQ

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Chainblocks offers a simple and hassle-free deposit process. To deposit trading capital into your account, simply log into your trading account and click on the “My Account” section. Navigate to the “Deposit Funds” button and click on it. From here, you can select your preferred deposit option from a variety of choices. Select your preferred method and complete the deposit form. Once you are done, simply click the “Deposit” button. Once your deposit is approved and confirmed, the funds will appear in your trading account and you can instantly start trading.

Please Note: During the registration process, the base currency you select cannot be changed at a later stage. Also, Chainblocks does not charge deposit fees yet your financial institution may levy its own fees for transactions so please check this directly with them.

The minimum deposit to start trading is 250 USD/EUR/GBP.

The Chainblocks platform operates during the global financial market hours. Traders can access the markets 24 hours a day, five days a week. Our trading hours begin on Sunday at 22:00 GMT and continue until Friday at 20:00 GMT.

No, Chainblocks does not charge any fees or commissions.

The Chainblocks customer support is available 24 hours a day, five days a week. Our support team is made up of dedicated managers who are available to answer any questions and solve any problems. The customer support service is multilingual. The Chainblocks support team can be contacted by email, phone, or live chat.

Chainblocks has implemented an optimized withdrawal process making it fast, simple, and hassle-free. To get started, log in to your Chainblocks account, and go to the Withdrawal section. Provide the required information and submit the withdrawal request form. Once your withdrawal request has been processed and approved, you will receive your funds in the same way you deposited them. Chainblocks does not charge any withdrawal fees. Please note that your bank or financial institution may charge a transaction fee, so please contact your bank or financial institution directly to clarify this. Please note the following: There are margin requirements to maintain open positions Due to the applicable laws and regulations, we are restricted to transfer funds only to an account that matches your full name as provided during the registration process Extra documentation and information may be requested in certain cases for withdrawal requests

To create an account, please visit the Chainblocks homepage. Click the Login/Register button at the top of the page. Once you have clicked on the “Register” button, complete the form by providing your personal information. Chainblocks will require you to send online scanned copies or digital photographs of your identity and residence documents. After the approval of the documents, your Chainblocks trading account will be immediately activated. You can then make your first deposit and start trading in the financial markets on the intuitive Chainblocks platforms.

Chainblocks gives traders access to a variety of trading instruments including currency pairs, cryptocurrencies, stocks, indices, and commodities. There are hundreds of trading assets available on the Chainblocks platforms.

Yes. The Chainblocks WebTrader platform is accessible through any web browser on both mobile and desktop computers with internet access. This gives you the flexibility and convenience of trading from anywhere and at any time.

Chainblocks considers the security of your funds as the number one priority in our business and, therefore, we have implemented the latest protocols and technologies to protect your funds and personal data. Client funds are held in leading banks separate from our Chainblocks operating funds.

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